Chemtable Software Forum

I bought 2 new PCs and took RO off of my old PC. I have licenses for at least 2 computers. I got the license key to stay on one of the PCs. I have to put it in every day, and 5 minutes later it's gone. Very aggravating. I had this issue several years ago but I don't remember the solution. I can, but I really don't want to have to enter the license key every time I want to use RO.

Thanks in advance for help.
LP

Hello,

Thank you for reaching out. We apologize for the inconvenience with the license key. While the exact cause of this issue is unclear, we have a solution for you.

We can create a special version of the program with your license key pre-installed, so you won't need to enter it manually.

Would it be convenient for you to receive the download link for this version at the email address associated with your profile (the one ending in @gmail.com)?

Best regards,
ChemTable Software Support

Yes, that would be awesome. All my attempts have proved unsuccessful.

Thank you so much.
LP

Let me know if and how I can email you the license code if you need it.

Thanks!

Hello,

Thank you for your readiness to help.

No additional information is required from your side at the moment. We will prepare a special build with your license and send you the download link within the next few hours.

Thank you, I really appreciate your help. I've been using RO for over 10 years and don't want to be without it. It's a great program.

Thank you for your kind words! We have sent the link to the special version to your email and as a private message.

I got it, but it didn't work. Not sure what to do now other than enter it every day. After using your download it wasn't there. I entered the key manually and ran a clean up. Right after that finished I checked and the key was gone again.

We are sorry to hear the previous special build did not resolve the issue.

The problem seems to be related to how the license key is written to the registry on your specific system.

Please try the new special build we sent out to you via the private message again.

We hope this version will work correctly. Please let us know the result.

That one didn't work either. I guess I'll just put the key in when I use it as this point. License doesn't expire for 4 months, so I don't want to have to buy now. I may change my mind if this gets too annoying.