Chemtable Software Forum

Hi, Konstantin,
I have prepared few examples of trace removal with unexpected timing.
On this page you can see snapshots of several trace removal sequences, where file names include date-time stamp.
https://drive.google.com/drive/folders/ ... sp=sharing

You can see that intervals between start of removal and completion are unusually high for such a small data sets:
Clipboard_20161020-180650.png -> Clipboard_20161020-182300.png = 17 min
Clipboard_20161022-001516.png -> Clipboard_20161022-003447.png = 19 min
Clipboard_20161022-013226.png -> Clipboard_20161022-013752.png = 5 min
etc.

Hello,

Tried installing and uninstalling of DiffMerge. The problem have not occurred. If you have any thoughts regarding what can help to reproduce it, pleas let me know.

If you have any facility of tracing of Reg Organizer activity I can run it with this option and send you the log.

If Reg Organizer has log/trace facility I can run it with it enabled and send you a log

Sorry, but this problem is seems to be specific for your system. If you are the owner of the paid license, we are ready to cancel it and return the money. We apologize for inconvenience.

Hi, Konstantin,
Are not you curios at all how some specifics of a system can make your flagship product to misbehave such a weird way?
Especially when you are offered a free help in diagnostics of this issue...
If you want we can move this discussion offline.
Regards,
Jacob

JacobK wrote:Are not you curios at all how some specifics of a system can make your flagship product to misbehave such a weird way?
Especially when you are offered a free help in diagnostics of this issue...
If you want we can move this discussion offline.

Hello Jacob,

Write me at am@chemtable.com. I'll try to investigate the problem.

On the large installation or slow CPUs the removing of traces can take long time.